Once in awhile, we all end up dealing with a customer situation that is difficult. But there are customers who seem to be difficult no matter what.
Whenever you find yourself spending a lot of time with one problematic customer, it might be time to assess whether or not that customer is really worth all the extra effort.The time you burn trying to make them happy might be better spent on customers that are a better fit and not as high maintenance.
If you find yourself baby-sitting a problem customer too often, kiss him goodbye and move on to more profitable (or at least less difficult) prospects.
© 2009 YOU ROCK!™ Communications
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