Mistakes are going to happen. No matter how well you plan, document, execute or oversee a project, something is bound to go wrong sometime.
The difference is, what do you do when it happens?
My sales teams are taught from the beginning that they must immediately advise the customer when something goes wrong. Explain the steps you are taking to make sure it never happens again, and ask them to tell you what you need to do to make it right.
You may be surprised at how little it really takes to mitigate a problem when you share your genuine concern.
Whatever the situation, just remember you can keep no secrets from your customers.
Because the truth will ultimately reveal itself, so any attempt to hide or delay that revelation only makes matters worse.
© 2009 YOU ROCK!™ Communications
THE REQUEST LINE IS OPEN! - IF YOU HAVE A QUESTION ABOUT A SALES OR MARKETING TOPIC, OR HAVE A SPECIFIC PROBLEM YOU WANT HELP WITH, SEND ME AN E-MAIL WITH FULL DETAILS AND I MAY GIVE YOU SOME ANSWERS IN AN UPCOMING SALES TIP.
The difference is, what do you do when it happens?
My sales teams are taught from the beginning that they must immediately advise the customer when something goes wrong. Explain the steps you are taking to make sure it never happens again, and ask them to tell you what you need to do to make it right.
You may be surprised at how little it really takes to mitigate a problem when you share your genuine concern.
Whatever the situation, just remember you can keep no secrets from your customers.
Because the truth will ultimately reveal itself, so any attempt to hide or delay that revelation only makes matters worse.
© 2009 YOU ROCK!™ Communications
THE REQUEST LINE IS OPEN! - IF YOU HAVE A QUESTION ABOUT A SALES OR MARKETING TOPIC, OR HAVE A SPECIFIC PROBLEM YOU WANT HELP WITH, SEND ME AN E-MAIL WITH FULL DETAILS AND I MAY GIVE YOU SOME ANSWERS IN AN UPCOMING SALES TIP.
