(DON’T) ANSWER THE PHONE

How would you, as a customer, feel if a salesperson stopped a conversation with you to take a call on their cell phone?

I suspect you would think the salesperson believes you are not very important to them.

So how do you think your customers would feel if you did that?

Show prospects and clients some courtesy by turning off the cell. Or, if you leave it on and it rings in the middle of your conversation, don’t answer the phone.

The most important person is the one that is right in front of you, and you must not give them any reason to think otherwise.

Selling Sherpa’s Option: I leave my cell phone on, but in a vibrate mode. If I get a call during a meeting or presentation, I make a point of not even looking at the incoming number while turning off the vibrate ringer. That clearly shows my customer just how important they are to me.