YOU ARE WELCOME

I have noticed something strange in the world of selling the past few years.

Most of the time, when a customer says “thank you”, more often than not the salesperson responds with, “thank YOU.” The emphasis is probably meant to imply something akin to, “oh no, thank you!”

Not long ago, I realized that I was doing the same thing.

So I have really made an effort to replace the worn out “thank you” auto-response with something that is seldom heard these days. Whenever I am thanked, I make it a point to reply with a warm “you are welcome!”

As strange as it seems, people hearing my “you are welcome” usually respond with a pause and a broad smile. Call me crazy, but I think using that simple phrase actually makes buyers feel better about their purchase.

If nothing else, it certainly makes me stand out in the world of selling.

Why don’t you give it a try? Let’s all use “you are welcome” whenever anyone thanks us.

What do you say? Will you join the crusade?

Comments

[Joseph Provenzano]

Pat,

I am all in on this crusade.