SECRET WEAPON

Yesterday, I spent the morning with a great bunch of people from a local firm that specializes in glass rail systems and skylights. We spent over 3 hours going over ideas, concepts, and strategies for increasing sales.

During the ‘brain drain’ session, we discussed phone techniques, relationship building, exceptional customer service and just plain how to have more fun selling, which always leads to more sales.

One participant asked a great question about how to deal with times when maintaining an upbeat attitude is difficult, whether due to a bad call, a rude prospect, or just a day when you feel down.

I encouraged them to call a friend they can count on to lift their spirits, or take a break and rock out to their favorite music, or pop in a tape of their favorite comedian.

I also suggested they surround themselves with positive people, images, and mementos. A photo on your desk of a friend or a pet or maybe yourself doing something amazing (skydiving? scuba?) could be just the thing to lift your spirits on a less than perfect day.

Then I told them about my secret weapon.

When my 3-year-old nephew was here, his parents taught him to say, “Uncle Pat, you’re the man!!” The way he says it is absolutely precious and I used a digital voice recorder to capture it. Now that sound file is installed in my iPhone so, any time I need a little pick me up, I can play a clip of my nephew telling me that I am “the man!” It makes me laugh and smile every time.

Do you have your own secret weapon?

If not, why not?