HEAR YOUR SMILE

When you receive a call from a friend, it is usually easy to tell what state they are in. You can recognize their mood from their tone. Even though you can’t see them, you know they are happy because you can detect their smile from the sound of their voice.

Guess what? The same thing is going on when you call a prospect or client. They can tell instantly if you are enthusiastic, panicked, in a hurry, or just happy to be speaking with them.

If you can’t bring a genuine smile to your face when you are preparing to call a client, put the phone down until you can. I know some sales professionals who keep a mirror at their desk so they can remind themselves to smile during the call.

Do whatever it takes to make your calling sound friendly, engaging, and upbeat.

Remember: a smile is audible, so let them hear your smile!