EXCEPTIONAL EXPERIENCE

I stopped in a local coffee shop and was overwhelmed by the huge smile on the barista’s face. At first, I thought there was a joke going on and I might be the butt of it. Then I realized that she was simply thrilled to be working today and happy about taking care of my order.

And you know what? Her enthusiasm made my experience something more than the regular stop for java. We started talking about all kinds of things: her pending promotion (no surprise about that, is there?), sports, cold weather, and the urban legend about what pro football players wear under their uniform to stay warm in winter.

How was the coffee? It was okay, nothing special.

But the EXPERIENCE was exceptional.

Will I be a repeat customer? You bet!

So, what are you doing to give your customers an exceptional experience every time they are with you?

Comments

[NotEnglish ABL]

see, i'm not English, but i live in england and i hate that sort of thing. over enthusiastic service people really get on my nerves - it's as if they try to let it mask something. a miserable sod is no good either, but someone grinning so widely would not help my mood.