RESPECT THEIR TIME

The yard saga continues!

So my professional yard maintenance guy has an answering machine to capture incoming calls. Good.

I leave a message explaining what I want and where I am. A call comes in from the guy who was smart enough to send multiple mailers. He needs to come by and assess the yard so he can give me a quote. We agree to a certain time and he never shows.

Finally, an hour after the our meeting time window has closed, I have to leave to make a previous meeting with one of my consulting clients. I call and get the same answering machine and let him know I have to go.

Much later in the day, I get a call from him explaining that he was running behind and finally got there an hour after I left.

Calling to say you are going to be late is much better that calling to confirm that you were late. Trust me, if you do the latter, your prospect already knows you didn’t make it on time.

You’re best bet is to plan on arriving 15 minutes before your appointment. And if that time arrives and you aren’t there, call immediately to let your prospect know you might be late. Maybe you will make it on time, maybe you wont, but your call lets your customer know you respect their time.